Frequently Asked Questions

The FAQ's are spilt across multiple pages to make it quicker to find your answers.

Do you sell goods to the trade or wholesale?
YES! Every single item on www.thehardstore.com is available to record shops too. For a price guide please email sales@thehardstore.com Loads of the records on our site are also available to other Distributors too! Email us for a list! sales@thehardstore.com

How long will my order take to arrive?
Depending on your location, orders take varying times to arrive. Average delivery times are as follows:
UK: 1-2 days
Europe (EU): 4-8 days
Europe (non-EU): 6-14 days
Rest of the world: 6-14 days

What if I receive a faulty record or CD?
We will replace any faulty item free of charge. Please contact us via our sales@thehardstore.com. We will require you to return the faulty item(s), but you will be reimbursed for your return postage. Please do not return faulty items to us without contacting us first.

I am ordering from outside the UK and have received only part of my order - why is this?
Due to UK Post Office weight limits, we sometimes split larger orders (8 items or more) into separate packages. Often they will arrive simultaneously, but sometimes the second package will arrive a few days later. If the order is split in this way, we mark the invoice "Parcel 1 Of 2" to show that the order has been split.