Frequently Asked Questions

The FAQ's are spilt across multiple pages to make it quicker to find your answers.

What forms of payment do you accept?
We accept the following credit cards: Visa, Visa Electron, Switch,Mastercard, Solo, Maestro, Eurocard. We also accept cheques, money orders,bank.

Our bank details for bank payments are:
Acc Name: Underground Music
Acc No: 24034004
Sort Code: 09-01-28
IBAN: GB45ABBY09012824034004
Bank: Santander
Location: Hertford

The address for Postal Orders / Cheques or Money order is:
P.O.BOX 666
SG13 7XE

How long do you take to despatch an order?
All orders received by 5pm are despatched on the same day. Orders received after this time are despatched within 24 hours.

If I order from outside the UK, will I pay customs charges?
If you are ordering from within EU Europe, you will pay no customs charges. Most other countries allow small packages to be delivered without charge, but some charge customs duty - please contact your national customs office regarding this subject, as the customer (not The Hard Store) is always liable for any such charges. However, even in these countries, it is possible to avoid customs taxes by ensuring that the value of the package is less than the local tax threshold.